IT Service Desk Specialist: End-User Support & Training

Union Home Mortgage Corp.; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Union Home Mortgage Corp. in Houston, TX seeks an IT Service Desk Specialist to be the primary contact for technical support issues. This role involves troubleshooting, educating, and training employees on technology to minimize recurring support requests. Ideal candidates will possess customer service experience and technical skills, including troubleshooting LAN hardware and desktop devices. Union Home Mortgage Corp. emphasizes a diverse and inclusive workplace where every employee can thrive.

Qualifications

• 1+ year of experience in help desk or related IT field.
• 1+ year of experience in a field requiring customer service skills.
• Familiarity with troubleshooting LAN hardware/software, desktop devices.

Responsibilities

• Provides support through troubleshooting methodology.
• Address customer needs including password resets.
• Document customer interactions in the ticketing system.
• Train customers for self-service using technology.

Skills

Technical troubleshooting

Customer service skills

Communication skills

Analytical skills

Education

High school diploma or equivalent

Tools

LAN hardware/software knowledge

Desktop devices

Job description

Union Home Mortgage Corp. in Houston, TX seeks an IT Service Desk Specialist to be the primary contact for technical support issues. This role involves troubleshooting, educating, and training employees on technology to minimize recurring support requests. Ideal candidates will possess customer service experience and technical skills, including troubleshooting LAN hardware and desktop devices. Union Home Mortgage Corp. emphasizes a diverse and inclusive workplace where every employee can thrive.