IT Service Desk Specialist | 1st/2nd Line Support

Jeffrey Chain; Woodland (WA); On-site; USD 75,000 - 88,000; Full time

Job summary

Renolds in Woodland, WA, is seeking an IT Specialist to provide 1st & 2nd line IT infrastructure and applications support to internal customers. As a member of the service desk, you will prioritize requests and act as the first point of contact for IT issues, representing the business IT function professionally.

The role requires ERP experience (Syspro preferred), 2+ years in network/help desk, strong Microsoft tech knowledge, and the ability to work on-site and remotely across multiple sites

Qualifications

• 2+ years of network and help desk experience.
• Strong knowledge of IT infrastructure and networking fundamentals (DNS, DHCP, TCP/IP, Switching, Routing).
• Excellent customer service skills.
• Exposure to ERP systems, preferably Syspro.
• Experience with Microsoft technologies (Office 365, Windows Server, AD, Exchange).

Responsibilities

• Provide first point of contact for all IT incidents and service requests
• Ensure all support activities are logged and managed via the IT service management platform
• Prioritize workload to deliver the most effective support
• Proactive monitoring, error logging, fault tracking and problem management to ensure optimum service availability
• Perform IT daily checks and document results; issues logged, resolved or escalated
• Manage starter/leaver, equipment provisioning and policy adherence

Skills

ERP system

Syspro

Networking & Helpdesk

Microsoft technologies

IT infrastructure

Service desk

Education

Information Technology degree

ITIL Foundation

IT related professional qualification

Job description

Renolds in Woodland, WA, is seeking an IT Specialist to provide 1st & 2nd line IT infrastructure and applications support to internal customers. As a member of the service desk, you will prioritize requests and act as the first point of contact for IT issues, representing the business IT function professionally.

The role requires ERP experience (Syspro preferred), 2+ years in network/help desk, strong Microsoft tech knowledge, and the ability to work on-site and remotely across multiple sites