IT Help Desk Specialist - Tier 1 Support

Reynolds Company; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Reynolds Company in Houston is seeking an IT Help Desk Support, Tier 1 to be the frontline for internal employees across the office, warehouse and field. You will deliver responsive, professional support and document work thoroughly to keep users productive.

This entry-level role emphasizes strong customer service, clear communication, and the ability to escalate and learn. You will troubleshoot hardware, software, networking, and mobile devices, while building trusted relationships and

Qualifications

• Entry-level IT support experience with strong customer service.
• Minimum of 1 year in help desk or user-facing IT role.
• Ability to work in a fast-paced environment and manage priorities.
• Experience with hardware, software, networks, or mobile devices is a plus.

Responsibilities

• Deliver excellent internal customer service with professionalism and urgency.
• Serve as the first point of contact for hardware, software, network access, mobile devices, printers, RF devices, and business systems.
• Build positive relationships across the business including field and operational teams.
• Resolve issues at first contact where possible with clear communication.
• Document incidents and resolutions in the ticketing system.
• Escalate issues with full context and documentation.
• Assist with onboarding and day-to-day guidance.
• Maintain accurate records for IT assets.

Job description

Reynolds Company in Houston is seeking an IT Help Desk Support, Tier 1 to be the frontline for internal employees across the office, warehouse and field. You will deliver responsive, professional support and document work thoroughly to keep users productive.

This entry-level role emphasizes strong customer service, clear communication, and the ability to escalate and learn. You will troubleshoot hardware, software, networking, and mobile devices, while building trusted relationships and