IT Helpdesk Specialist: Windows, AD & Office Support

HCLTech; Melbourne (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

401(k) Retirement Plan

10 days PTO per year

10 paid holidays per year

Unlimited PTO

Job summary

HCLTech is seeking aIT Helpdesk professional to provide first-level support in Melbourne, FL. You will handle incidents, service requests, and user accounts, resolving issues with speed and accuracy while delivering strong customer service.

Responsibilities include phone/email/chat support, troubleshooting across hardware, software and networks, ticket logging in ITSM tools, and collaborating with teams and vendors to ensure timely resolutions. A 2–3 year background is typical.

Qualifications

• 2–3 years of IT Helpdesk/Service Desk experience.
• Knowledge of Windows OS, Active Directory, Exchange, and Microsoft Office.
• Experience with ITSM tools (Remedy, ServiceNow, HP Service Center, etc.).
• Strong troubleshooting, communication, and customer service skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Provide first-level IT support for hardware, software, network and applications.
• Provide technical support via phone, email, chat, and remote tools.
• Troubleshoot hardware, software, Windows OS, and network issues.
• Log, track, and resolve tickets using ITSM tools.
• Manage user accounts, access requests, and password resets.
• Escalate complex issues to higher support teams.
• Support desktops, laptops, printers, VPN, and Microsoft Office apps.
• Maintain documentation and knowledge articles.
• Collaborate with internal teams and vendors to resolve issues efficiently.

Skills

IT Helpdesk

Windows OS

Active Directory

Exchange

Microsoft Office

ITSM Tools

Education

Bachelor's Degree/Diploma in IT

ITIL Foundation

MCSA/MCSE

HDI

Cisco Certifications

Tools

Remedy

ServiceNow

HP Service Center

Job description

HCLTech is seeking aIT Helpdesk professional to provide first-level support in Melbourne, FL. You will handle incidents, service requests, and user accounts, resolving issues with speed and accuracy while delivering strong customer service.

Responsibilities include phone/email/chat support, troubleshooting across hardware, software and networks, ticket logging in ITSM tools, and collaborating with teams and vendors to ensure timely resolutions. A 2–3 year background is typical.