Healthcare IT Service Desk Analyst I — Growth & Impact

Adena Health System; Chillicothe (OH); Presencial; USD 42.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Descripción de la vacante

Adena Health System is seeking a Service Desk Analyst I to provide first line support for patients and caregivers in Chillicothe, OH. You will direct calls, document incidents, and help users resolve hardware, software, and network issues according to established processes.

You will log incidents, coordinate with second-line teams, and ensure timely resolution and password resets, account unlocks, and user access restoration for end-users within a regional health system.

Responsabilidades

• Provide first line support for patients and caregivers by directing calls and documenting incidents; troubleshoot hardware, software, and network issues according to standard processes.

Descripción del empleo

Adena Health System is seeking a Service Desk Analyst I to provide first line support for patients and caregivers in Chillicothe, OH. You will direct calls, document incidents, and help users resolve hardware, software, and network issues according to established processes.

You will log incidents, coordinate with second-line teams, and ensure timely resolution and password resets, account unlocks, and user access restoration for end-users within a regional health system.