IT Service Desk Pro — Windows, AD & Remote Support

InfiCare Staffing; Franklin (TN); On-site; USD 52,000 - 60,000; Full time

Job summary

InfiCare Staffing is seeking an IT Support Specialist in Franklin, TN to provide tiered technical assistance for Windows 10/11 and Microsoft 365 users. The role covers identity management, collaboration tools, and basic networking to ensure smooth daily operations.

The ideal candidate will handle Outlook/Teams/SharePoint support, manage endpoint devices, and work with ITSM tools to resolve incidents efficiently.

Qualifications

• Proficient in Windows 10/11 and Microsoft 365 environments.
• Experience with Active Directory and Azure AD/Entra ID identity management.
• Support for Outlook, Teams, OneDrive, SharePoint, and Office apps.
• Basic networking knowledge including DNS, DHCP, TCP/IP, VPN, and Wi‑Fi.

Skills

Windows 10/11

Microsoft 365

Identity management

Office apps support

Networking basics

Endpoint management

Tools

ServiceNow

Freshservice

Remedy

Jira Service Management

Job description

InfiCare Staffing is seeking an IT Support Specialist in Franklin, TN to provide tiered technical assistance for Windows 10/11 and Microsoft 365 users. The role covers identity management, collaboration tools, and basic networking to ensure smooth daily operations.

The ideal candidate will handle Outlook/Teams/SharePoint support, manage endpoint devices, and work with ITSM tools to resolve incidents efficiently.