IT Service Desk Technician - Frontline User Support

ACM Medical Labs, Inc; City of Rochester (NY); On-site; USD 33,000 - 40,000; Full time

Job summary

ACM Medical Labs, Inc. in Rochester, NY, seeks an IT Service Desk Technician to be the first point of contact for internal users. You will provide in-person, phone and email support, and deliver timely solutions while maintaining a high first-contact resolution rate.

This full-time onsite role requires 1+ year IT help desk experience, and an Associates Degree in IT is preferred. You will work in a fast-paced healthcare tech environment and collaborate with IT and engineering teams.

Qualifications

• 1+ years’ IT help desk experience.
• Associates Degree in IT preferred.

Responsibilities

• Provide on-site, phone, and email IT support.
• Create/disable end-user accounts.
• Resolve Tier 1 issues.
• Manage incident tickets per SLAs.
• Participate in IT on-call rotation.
• Maintain asset tracking database.
• Other duties as assigned.

Skills

End-user support

Customer service

Communication

Multitasking

Troubleshooting

Education

Associates Degree in IT

Tools

IT ticketing systems

Microsoft Office

Network tools

Job description

ACM Medical Labs, Inc. in Rochester, NY, seeks an IT Service Desk Technician to be the first point of contact for internal users. You will provide in-person, phone and email support, and deliver timely solutions while maintaining a high first-contact resolution rate.

This full-time onsite role requires 1+ year IT help desk experience, and an Associates Degree in IT is preferred. You will work in a fast-paced healthcare tech environment and collaborate with IT and engineering teams.