IT Service Desk & Deskside Support Specialist – Chicago

Genesis10

Chicago (IL)

On-site

USD 43,000 - 48,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental, Vision

Health Savings Account

401K

Sick Pay

Commuter Benefits

Job summary

Genesis10 is seeking a Service Desk Specialist for an onsite role in Chicago, IL. The position blends 50% service desk work and 50% deskside support for the regional office, ensuring timely incident resolution and a high-quality user experience.

Ideal candidates have 2–3+ years in IT, ITIL familiarity, and strong customer service and communication skills, with experience supporting Windows, Office, and basic networking, plus ability to work with ServiceNow and other ITSM tools.

Qualifications

2–3+ years of university level IT education or equivalent professional IT experience.
2–3+ years of experience working in a corporate IT environment.
Strong understanding of IT Service Management principles (ITIL preferred).
Ability to troubleshoot Windows, Office/Outlook, hardware and peripherals, basic networking, and user access.
Excellent verbal and written communication skills.

Responsibilities

Serve as the primary point of contact for end-user IT support via phone, email, and ticketing system.
Respond to and resolve incidents and service requests related to hardware, software, applications, and access issues.
Log, document, and manage tickets in the IT Service Management tool (e.g., ServiceNow).
Diagnose issues by gathering details and following troubleshooting procedures.
Adhere to SLAs for response and resolution times.