IT Service Desk: First-Contact Support (Remote-Friendly)

Landis+Gyr AG; Alpharetta, Northern (GA, KY); Hybrid; USD 51,000 - 64,000; Full time

Benefits offered by this job

PTO

Paid holidays

Tuition reimbursement

Pet insurance

Supplemental medical coverage

Job summary

Landis+Gyr AG is seeking an IT Service Desk Support specialist to provide first contact IT support for end users. You will handle service requests, incidents, asset management, onboarding/offboarding, and compliance tasks while leveraging knowledge articles and a peer network.

The role is primarily onsite with potential remote support. You will work to resolve issues with hardware, software, networking, and related technologies, maintaining customer-focused communication and documenting

Qualifications

• Technical/Trade School education required.
• 1+ years IT helpdesk experience.
• ITIL environment preferred.
• Experience with ServiceNow and service-desk tools.

Responsibilities

• Answer, triage, and resolve incoming helpdesk tickets.
• Monitor ticket queues and assign tickets.
• Escalate tickets to meet SLA.
• Maintain documentation and knowledge base.
• Admin tasks on Active Directory.
• Coordinate hardware/software with vendors.
• Support onboarding/offboarding processes.

Skills

Customer service

Time management

Problem solving

Documentation

English proficiency

Multi-cultural collaboration

Education

Technical/Trade School

Computers/IT-focused training

Tools

ServiceNow

Active Directory

VPN

M365

Job description

Landis+Gyr AG is seeking an IT Service Desk Support specialist to provide first contact IT support for end users. You will handle service requests, incidents, asset management, onboarding/offboarding, and compliance tasks while leveraging knowledge articles and a peer network.

The role is primarily onsite with potential remote support. You will work to resolve issues with hardware, software, networking, and related technologies, maintaining customer-focused communication and documenting