IT Service Desk Analyst – End-User Support

Apogee Enterprises; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Tuition Reimbursement

EAP

Wellness Program

Training & Career Progression

Job summary

Apogee Services Inc. is seeking a Service Desk Analyst to provide enterprise-wide IT support and help drive the rollout of new technologies. You will troubleshoot end-user issues, set up new users, manage access, and maintain asset inventories.

The ideal candidate has 1+ year of service desk experience, strong customer service orientation and solid communication skills, and is comfortable working in a fast-paced environment with the ability to adapt to changing priorities.

Qualifications

• Associates or Bachelors degree in Computer Science or equivalent highly desired (certification in a technical discipline will be considered).
• 1+ years of working experience in a Service Desk/Help Desk environment.
• 1+ years of working experience with Microsoft operating systems and other applications (Windows experience preferred).
• Working knowledge of networks.
• Working knowledge of IOS based products.
• Extremely strong client service orientation.
• Strong written and verbal communications skills; ability to communicate and interact at all levels of the organization.

Responsibilities

• Provide end-user support for all IT-related services.
• Follow the established Service Desk processes to respond to end-user requests and resolve or escalate issues as appropriate.
• Provide day-to-day support for user endpoints including desktops, laptops, printers, mobile devices, AV and VoIP equipment, and standard software.
• Set up new users and maintain user access to systems.
• Maintain an accurate inventory of all equipment, software and licenses.
• Provide on-call support for off hours as needed.
• Pilot test and roll out new technology and provide training and follow-up support.
• Publish support-related documentation to internal knowledge-base.

Skills

Customer service

Communication

Problem solving

Adaptability

Team collaboration

Education

CS degree or equivalent

Tools

Windows OS

IOS devices

Job description

Apogee Services Inc. is seeking a Service Desk Analyst to provide enterprise-wide IT support and help drive the rollout of new technologies. You will troubleshoot end-user issues, set up new users, manage access, and maintain asset inventories.

The ideal candidate has 1+ year of service desk experience, strong customer service orientation and solid communication skills, and is comfortable working in a fast-paced environment with the ability to adapt to changing priorities.