IT Service Desk Pro: Desktop & End-User Support

Lakeland Care, Inc.; Fond du Lac (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Lakeland Care, Inc. in Fond du Lac, WI is seeking an IT Service Desk Technician 1 to ensure proper computer operation and resolve end-user requests to meet SLA expectations.

You will provide hands‑on desktop support, assist with equipment, and manage inventory with standard images and software. Strong communication, confidentiality, and willingness to learn new applications are essential, as is coordinating with teammates to resolve issues efficiently.

Qualifications

• Associate degree in information systems, computer science or related field preferred (or equivalent experience).
• Minimum of 1 year related work experience or schooling including Microsoft desktop platforms.
• Knowledge of computer equipment and network systems.
• Excellent written and verbal communication skills.
• Willingness to learn new software applications.

Responsibilities

• Manage incoming service desk requests to ensure courteous, timely, and effective resolution.
• Assist with IT equipment via order tracking, warranty, and installations.
• Manage inventory and asset tracking of equipment, software, and licenses.
• Set up and deploy PCs for new employees using standard images and software.
• Assess calls/tickets to determine escalation needs and staff assignment.
• Recommend procedure improvements and documentation.
• Ensure proper recording, documentation, and closure of issues.
• Provide end-user training guides and documentation.
• Provide back-up support for IT services personnel.

Skills

Customer service

Communication skills

Diagnostic troubleshooting

Documentation

Training support

Confidentiality

Problem solving

Education

Associate degree in information systems, computer science or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Computer hardware & networking

Job description

Lakeland Care, Inc. in Fond du Lac, WI is seeking an IT Service Desk Technician 1 to ensure proper computer operation and resolve end-user requests to meet SLA expectations.

You will provide hands‑on desktop support, assist with equipment, and manage inventory with standard images and software. Strong communication, confidentiality, and willingness to learn new applications are essential, as is coordinating with teammates to resolve issues efficiently.