Entry-Level IT Service Desk Technician

Socket.dev; Fond du Lac (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

LCI is seeking an entry-level Service Desk Specialist in Wisconsin (Fond du Lac) to provide first-line technical assistance, manage PC deployments, and support end users. You will track inventory, assist with equipment orders, and help document solutions while maintaining confidentiality and delivering courteous, timely support.

The role requires an Associate degree (or equivalent), basic knowledge of computer hardware and networks, and strong communication skills.

Qualifications

• Associate degree in information systems, computer science or related field, or equivalent experience.
• Minimum of one year of related work experience or equivalent schooling including working with Microsoft desktop platforms.
• Knowledge of computer equipment and network systems.
• Ability to diagnose and take corrective action in addressing computer/network problems.
• Excellent written and verbal communication skills.
• Demonstrated proficiency with Microsoft Word, Excel and PowerPoint and willingness to learn new software applications.
• Strong organizational ability.
• Ability to maintain high level of confidentiality.
• Current driver's license, acceptable driving record and proof of adequate insurance required.

Responsibilities

• Manage the processing of incoming requests to the Service Desk to ensure courteous, timely, and effective resolution of end user issues.
• Assist with IT equipment via order tracking, warranty, and scheduling installations.
• Manage inventory and asset tracking of all equipment, software, and software licenses.
• Manage PC setup and deployment for new employees using standard hardware, images, and software.
• Assess support calls and tickets to determine appropriate staff for problem resolution / escalation.
• Recommend procedure modifications or improvements.
• Ensure proper recording, documentation, and closure of all reported issues.
• Ongoing training and education provided internally.
• Provide initial technical assistance with all computer related issues.
• Provide guidance and technical assistance to the staff members.
• Assist in training office staff on personal computer software.
• Provide back-up support for other information systems services personnel.
• Develop end user training guides and documentation on the use of LCI's systems and software.

Skills

Helpdesk

Asset management

PC deployment

Documentation

Education

Associate degree or equivalent

Job description

LCI is seeking an entry-level Service Desk Specialist in Wisconsin (Fond du Lac) to provide first-line technical assistance, manage PC deployments, and support end users. You will track inventory, assist with equipment orders, and help document solutions while maintaining confidentiality and delivering courteous, timely support.

The role requires an Associate degree (or equivalent), basic knowledge of computer hardware and networks, and strong communication skills.