IT Service Desk Manager — Lead, Automate & Elevate Support

First Financial Bank Texas; Abilene (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

First Financial Bank Texas is seeking an IT Service Desk Manager in Abilene, Texas, to oversee the performance of the Service Desk team and ensure high-quality technical assistance for customers and employees.

The ideal candidate will have over 6 years in technology services, strong leadership skills, and experience with banking systems. This position requires a commitment to security and compliance, with opportunities to advance process automation and improve service delivery.

Qualifications

• 6+ years in Technology Services or Banking Operations.
• Experience in a supervisory or lead capacity preferred.
• Familiarity with banking systems and operational workflows.

Responsibilities

• Oversee daily ticket flow and support teams.
• Maintain security protocols aligning with bank standards.
• Conduct regular evaluations and coaching sessions.

Skills

Technical support

Team leadership

Data analysis

Security compliance

Tools

ITSM/Ticketing software

Microsoft 365

Job description

First Financial Bank Texas is seeking an IT Service Desk Manager in Abilene, Texas, to oversee the performance of the Service Desk team and ensure high-quality technical assistance for customers and employees.

The ideal candidate will have over 6 years in technology services, strong leadership skills, and experience with banking systems. This position requires a commitment to security and compliance, with opportunities to advance process automation and improve service delivery.