IT Service Desk Lead – Onsite Day Shift (Healthcare IT)

Saint Anthony Hospital; Chicago (IL); On-site; USD 73,000 - 116,000; Full time

Benefits offered by this job

Comprehensive health insurance (m‑ed/d

PSLF Program

Free on-site parking

Coverage begins first day of employ.

Job summary

Saint Anthony Hospital in Chicago, IL is seeking an IT Service Desk Lead to oversee enterprise endpoint technologies and supervise Desktop Analysts and the Infrastructure Analyst. This onsite role focuses on service delivery, asset lifecycle, and incident resolution for clinicians, staff, and leadership.

The position requires leadership experience, ITSM knowledge, and a customer-first mindset. Eligible for professional growth within a mission-driven healthcare environment.

Qualifications

• Minimum 5 years in IT support, service desk, or endpoint management.
• Experience leading outsourced service providers and vendor relationships.
• Healthcare or complex enterprise environments experience is preferred.

Responsibilities

• Supervise day-to-day desktop support and manage endpoint deployments.
• Coordinate vendor SLAs, KPIs, and performance reviews.
• Lead audits, asset management, and security/compliance efforts.
• Drive continuous service improvement and user satisfaction.

Skills

Leadership

Vendor management

IT service management

Customer service

Project coordination

Education

Associate's or Bachelor's degree in IT/IS (preferred)

Tools

Windows

Microsoft 365

Active Directory

Intune

Endpoint management

MDM

Job description

Saint Anthony Hospital in Chicago, IL is seeking an IT Service Desk Lead to oversee enterprise endpoint technologies and supervise Desktop Analysts and the Infrastructure Analyst. This onsite role focuses on service delivery, asset lifecycle, and incident resolution for clinicians, staff, and leadership.

The position requires leadership experience, ITSM knowledge, and a customer-first mindset. Eligible for professional growth within a mission-driven healthcare environment.