IT Service Delivery Lead - Service Desk & Desktop

Harris Computer

Arizona

On-site

USD 50,000 - 80,000

Full time

4 days ago

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Job summary

Altera Digital Health is seeking an IT Service Management leader to supervise Service Desk and Desktop Support for client hospitals, delivering responsive IT services across technical and application support.

You will drive profitability through aligned service delivery, manage risk and escalations, and lead a high-performance team through process improvements and end-to-end use cases. Standard shift hours apply with salary ranges disclosed.

Qualifications

5+ years of relevant work experience; Senior level 2-3 years preferred.
Bachelor's degree preferred.
Experience leading IT service delivery teams.

Responsibilities

Lead day-to-day IT services operations to ensure high-quality IT support for client hospitals across technical and application domains.
Align service delivery with corporate revenue and margin goals to support account profitability.
Build and nurture strong client relationships to reinforce trust and satisfaction.
Monitor potential risks and ensure timely escalations to maintain operational stability.
Foster high-performance teams and ensure milestones are met and staff feel supported.
Identify operational gaps and model workflows for improvements, automation strategies, and end-to-end use cases.
Manage around-the-clock support processes including Tier 1 and Tier 2 to meet SLA/OLA commitments.