IT Service Desk Intern — Paid, Entry-Level Tech Support

TensorWave Inc.; Las Vegas (NV); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid Internship

Job summary

TensorWave Inc. in Las Vegas is seeking an IT Service Desk Intern to join our corporate IT team and provide Tier 1 technical support to employees.

You will assist with day-to-day service desk operations and focus on customer service and clear communication. The role involves triaging requests, troubleshooting common issues, assisting with onboarding/offboarding, inventory management, and maintaining IT documentation.

Qualifications

• Strong customer service, empathy, patience, and professionalism.
• Clear written and verbal communication with attention to detail.
• Able to listen, understand issues, explain clearly, and maintain a positive experience while troubleshooting.

Responsibilities

• Triage incoming requests, resolve common issues, document solutions, and escalate complex problems.
• Troubleshoot hardware, software, account, access, and connectivity issues.
• Assist with onboarding/offboarding and inventory tasks.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Tools

Microsoft 365

Google Workspace

Ticketing systems

Job description

TensorWave Inc. in Las Vegas is seeking an IT Service Desk Intern to join our corporate IT team and provide Tier 1 technical support to employees.

You will assist with day-to-day service desk operations and focus on customer service and clear communication. The role involves triaging requests, troubleshooting common issues, assisting with onboarding/offboarding, inventory management, and maintaining IT documentation.