IT Systems Administrator Intern - Helpdesk & Onboarding

Latent AI; Austin (TX); On-site; USD 28,413 - 40,467; Part time

Benefits offered by this job

Growth potential

Excellent medical, dental, and vision insurance

Paid holidays

Commuter benefits

Meals provided

401(k) plan

Flexible time off

Job summary

Latent AI is seeking a motivated IT Systems Administrator Intern to provide technical support across our Austin campus. The intern will focus on Helpdesk T1 and T2 support, device troubleshooting, and user onboarding/offboarding.

Ideal candidates are pursuing a degree in Computer Science or a related field, with foundational understanding of operating systems and networking concepts. The role offers a competitive hourly rate of $25 and excellent benefits for full-time employees.

Qualifications

• Currently pursuing or recently completed a degree in Computer Science, IT, or a related field.
• Foundational understanding of operating systems including macOS, Windows, or Linux.
• Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
• Strong communication and interpersonal skills with the ability to support a diverse user base.
• Eagerness to learn and collaborate with IT team members.

Responsibilities

• Serve as a first point of contact for Helpdesk support, triaging end-user tickets.
• Assist with device imaging, configuration, and deployment for onboarding.
• Support user onboarding and offboarding processes, including account provisioning.
• Troubleshoot connectivity issues and escalate as needed.
• Assist with hardware asset management and inventory tracking.
• Support conference room AV equipment maintenance.
• Create and maintain Helpdesk documentation and knowledge base articles.
• Collaborate with full-time IT Systems Administrators on projects.

Skills

Helpdesk support

Operating systems (macOS, Windows, Linux)

Networking concepts (TCP/IP, DNS, DHCP)

Communication skills

Customer service

Education

Degree in Computer Science, IT, or related field

Tools

MDM platforms (Jamf, Intune, Kandji)

Google Workspace

Slack

Zoom administration

Basic scripting (Python, Bash, PowerShell)

Job description

Latent AI is seeking a motivated IT Systems Administrator Intern to provide technical support across our Austin campus. The intern will focus on Helpdesk T1 and T2 support, device troubleshooting, and user onboarding/offboarding.

Ideal candidates are pursuing a degree in Computer Science or a related field, with foundational understanding of operating systems and networking concepts. The role offers a competitive hourly rate of $25 and excellent benefits for full-time employees.