IT Service Desk Intern: Launch Your Tech Support Career

granger-construction; Lansing (MI); On-site; USD 25,000 - 39,000; Part time

Job summary

Granger Construction invites you to join our IT Service Desk Internship, a paid, part-time program that transitions to full-time in the summer. You’ll gain hands-on IT experience while supporting teams across our projects and community.

Pursuing a bachelor’s degree in IT or a related field, you’ll handle first-level user support, ticketing, device deployments, and basic ITIL processes, shadowing senior staff and building strong customer service skills.

Qualifications

• Pursuing a bachelor’s degree in information technology, computer science, cybersecurity, MIS, or related field.
• Strong interest in information technology, technical support, and customer service.
• Excellent verbal and written communication skills; able to explain technical concepts to non-technical users.

Responsibilities

• Provide first-level support for employee technology issues and service requests.
• Create, update, categorize, and route tickets within the ITSM platform.
• Assist with password resets, account unlocks, and basic access requests.
• Support laptop, desktop, mobile device, and peripheral deployments.
• Perform workstation setup, imaging, and equipment preparation for new hires.
• Assist with hardware inventory tracking and asset management activities.
• Document common issues and contribute to knowledge base articles.
• Monitor ticket queues and ensure requests are properly assigned and updated.
• Provide courteous, professional customer service through phone, email, Teams, and walk-up support.
• Escalate complex issues to senior Service Desk staff or specialized IT teams.
• Assist with Microsoft 365 support, including Outlook, Teams, OneDrive, and Office applications.
• Support technology rollouts, upgrades, and testing activities.
• Participate in continual service improvement initiatives and process documentation.
• Learn and apply ITIL principles related to Incident Management and Request Fulfillment.
• Assist with reporting and analysis of Service Desk metrics and ticket trends.
• Maintain confidentiality and adhere to company cybersecurity and data protection standards.
• Shadow senior analysts to develop troubleshooting and customer service skills.
• Support office and jobsite technology needs as assigned

Skills

Customer service

Troubleshooting

Communication

Time management

Teamwork

Problem solving

Learning agility

Attention to detail

Education

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, MIS, or related field

Tools

Microsoft 365

Ticketing systems

ITSM platforms

Job description

Granger Construction invites you to join our IT Service Desk Internship, a paid, part-time program that transitions to full-time in the summer. You’ll gain hands-on IT experience while supporting teams across our projects and community.

Pursuing a bachelor’s degree in IT or a related field, you’ll handle first-level user support, ticketing, device deployments, and basic ITIL processes, shadowing senior staff and building strong customer service skills.