IT Service Desk Intern - Imaging & Support

Wolf & Company; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Spot awards

401(k) savings

Flexible work

Total rewards

Job summary

Wolf & Company, P.C. in Boston is seeking a Service Desk Intern for the summer to support IT end‑users and learn system imaging using Intune. You will work with SysAid, ConnectWise, Mimecast, and Active Directory while assisting with Microsoft 365 and collaboration tools like Zoom and Teams.

The role emphasizes hands‑on imaging, incident logging, and end‑user support with opportunities to grow technical proficiency in a professional environment.

Qualifications

• Currently enrolled at a college or university with an expected degree preferably in information systems, IT, computer science, cybersecurity, or general technology controls.
• Basic understanding of computer hardware, software, networking concepts, and Windows operating systems.
• Interest in learning imaging processes using Intune and learning about other IT support tools such as SysAid, ConnectWise, and Mimecast.
• Excellent communication skills, both verbal and written, with the ability to effectively explain technical concepts and solutions to end‑users.
• Problem‑solving mindset with attention to detail and a willingness to learn and adapt to new technologies and processes.
• Customer service‑oriented attitude with a desire to provide exceptional support and assistance to end‑users.
• Ability to work collaboratively as part of a team and independently, with strong organizational and time‑management skills.

Responsibilities

• Learn and assist in system imaging processes using Intune to deploy software and configurations to end‑user devices
• Use IT management platforms such as SysAid and ConnectWise to log, track, and manage user requests and IT assets
• Provide IT support and assistance to end‑users via Teams, email, or ticketing system
• Use Active Directory for user account management and security permissions
• Troubleshoot and resolve issues related to Microsoft 365 applications including Word, Excel, PowerPoint, and Outlook
• Gain hands‑on experience in supporting and troubleshooting Zoom and Microsoft Teams conference rooms, including audiovisual equipment and collaboration tools
• Collaborate with IT team members to elevate complex technical issues and ensure timely resolution of user inquiries
• Contribute to knowledge base articles and documentation related to system imaging processes and IT support procedures

Skills

Communication skills

Problem-solving

Teamwork

Customer service

Education

Information systems degree

Tools

Intune

SysAid

ConnectWise

Mimecast

Active Directory

Microsoft 365

Job description

Wolf & Company, P.C. in Boston is seeking a Service Desk Intern for the summer to support IT end‑users and learn system imaging using Intune. You will work with SysAid, ConnectWise, Mimecast, and Active Directory while assisting with Microsoft 365 and collaboration tools like Zoom and Teams.

The role emphasizes hands‑on imaging, incident logging, and end‑user support with opportunities to grow technical proficiency in a professional environment.