IT Service Desk Intern: Imaging & Support (Hybrid)

Wolf & Company, P.C.; Boston (MA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k) savings

Flexible work

Spot awards

Total rewards package

Job summary

Wolf & Company, P.C. is seeking a Service Desk Intern to support IT operations in Boston. You will learn to image systems with Intune, assist with ticketing via SysAid/ConnectWise, and help end-users via Teams or email. You will work with Active Directory and troubleshoot Microsoft 365, Zoom, and Teams environments.

This role offers hands-on exposure to modern IT tools within a collaborative team and an emphasis on professional development in IT support and system imaging.

Qualifications

• Student pursuing degree in information systems, IT, CS, cybersecurity, or related field.
• Fundamental understanding of hardware, software, networking, and Windows OS.
• Interest in imaging with Intune and IT support tools.
• Strong verbal and written communication to explain technical concepts clearly.
• Problem-solving mindset and attention to detail with willingness to learn.

Responsibilities

• Learn and assist in system imaging using Intune to deploy software/configs to end-user devices.
• Log, track, and manage user requests and IT assets using SysAid/ConnectWise.
• Provide IT support to end-users via Teams, email, or ticketing system.
• Use Active Directory for user account management and security permissions.
• Troubleshoot Microsoft 365 apps (Word, Excel, PowerPoint, Outlook).
• Support Zoom and Microsoft Teams conference rooms (AV equipment and tools).
• Collaborate with IT team to resolve complex issues and document processes.
• Create knowledge base articles and participate in training sessions.

Skills

Windows OS

Networking basics

IT support

Communication skills

Team collaboration

Education

Currently enrolled in college/university

Tools

Intune

SysAid

ConnectWise

Mimecast

Job description

Wolf & Company, P.C. is seeking a Service Desk Intern to support IT operations in Boston. You will learn to image systems with Intune, assist with ticketing via SysAid/ConnectWise, and help end-users via Teams or email. You will work with Active Directory and troubleshoot Microsoft 365, Zoom, and Teams environments.

This role offers hands-on exposure to modern IT tools within a collaborative team and an emphasis on professional development in IT support and system imaging.