IT Service Desk Intern — Hybrid (Summer 2027)

Encova Insurance; Charleston (WV); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Encova Insurance is offering a Summer 2027 Internship for an Intern, Service Desk Analyst in Columbus, OH or Charleston, WV. This full-time summer program requires 40 hours per week with a hybrid in-office schedule. You must be enrolled and have completed at least 60 credit hours; MIS or CS majors are preferred.

Pay is $22.00 per hour. The internship exposes you to Service Desk activities, UNIX and Storage Administration, Network and Server Administration, and VoIP.

Qualifications

• Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
• Preference may be given to MIS or CS degrees.

Responsibilities

• Respond to incoming user phone calls and walk-up requests.
• Provide first-level support for technology hardware and software issues.
• Troubleshoot issues to resolution or escalate per procedures.
• Triaging incidents and routing to the correct support team.
• Document interactions and resolutions in the ticketing system.
• Follow up with IT users on issue status and completion.

Education

60 credit hours completed

Job description

Encova Insurance is offering a Summer 2027 Internship for an Intern, Service Desk Analyst in Columbus, OH or Charleston, WV. This full-time summer program requires 40 hours per week with a hybrid in-office schedule. You must be enrolled and have completed at least 60 credit hours; MIS or CS majors are preferred.

Pay is $22.00 per hour. The internship exposes you to Service Desk activities, UNIX and Storage Administration, Network and Server Administration, and VoIP.