Intern, Service Desk Analyst

Encova Mutual Insurance Group.; Columbus (OH); Presencial; USD 30 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

RISE Elite Internship

Hybrid work schedule

Competitive compensation

Resumo da oferta

Encova Insurance is offering a Summer 2027 Internship Program for an Intern, Service Desk Analyst in Columbus, Ohio, or Charleston, West Virginia. This full-time summer internship requires 40 hours per week with a hybrid in-office option. You must be enrolled in college and have completed at least 60 credit hours.

The role covers exposure to IT Infrastructure and Operations, Service Desk support, UNIX/Storage/Network/VOIP administration, and IT Asset Management. Advantage to MIS or CS students.

Qualificações

• Currently enrolled and have completed at least 60 credit hours at an accredited college or university.
• Preference may be given to MIS or Computer Science degrees.
• Must be able to work at least 40 hours per week during Summer 2027 internship.

Responsabilidades

• Respond to incoming user phone calls and walk-up requests.
• Provide first-level support of various technology hardware and software issues.
• Troubleshoot technology issues to resolution or elevate per defined procedures.
• Triaging incoming incidents and requests then routing to appropriate support team.
• Document user interactions, actions taken, and resolutions within the ticketing management system.
• Follow up with IT users to gather more information and confirm issue resolution.

Conhecimentos

First-level support

Ticketing systems

Formação académica

60 credit hours

Descrição da oferta de emprego

Intern, Service Desk Analyst - Summer 2027 Internship Program

Encova Insurance will have a need for an Intern, Service Desk Analyst for our Columbus, Ohio or Charleston, West Virgina locations. This is a full-time summer internship for Summer 2027 Internship Program and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need. You will have the option to work a hybrid schedule with days in office each week. Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university. Pay=$22.00 per hour Encova Insurance has again been recognized as a RISE Elite Top 50 internship program, making this our sixth year in a row! Rising Insurance Star Executives (RISE) is the voice of young professionals who are looking for ways to share their innovative ideas and spread a new message about who the insurance industry is.

Our successful internship program attracts students from across our region and our diverse opportunities ensure that our interns are provided with a wide range of learning possibilities!

Location

Columbus, Ohio or Charleston, West Virgina

Contract Type and Hours

Full-time summer internship. 40 hours per week.

Job Objective

The Intern, Service Desk Analyst will be exposed to all facets of our organization’s Infrastructure and Operations Department. They will spend time on the Service Desk answering the phone, work with the Service Desk Analysts in problem resolution and hardware and software installation. The Intern, Service Desk Analyst will be exposed to UNIX and Storage Administration, Network Administration, Server Administration, and Voice Over IP (VoIP) Administration. The position will also work on general Infrastructure management and administration, and on tasks related to IT Asset Management, IT Project Management and Service Desk Management.

Essential Functions

• Respond to incoming user phone calls and walk-up requests.
• Provide First-level support of various technology hardware and software issues and requests.
• Troubleshoot technology issues to resolution or elevate in accordance with defined procedures.
• Triaging incoming incidents and requests then routing to appropriate support team.
• Document user interactions, actions taken, and resolutions within the ticketing management system.
• On behalf of IT users, follow up with support teams regarding the status and expected completion of incidents and requests.
• Follow up with IT users to gather more information, confirm their issue was resolved, or ensure the requested service was provided.

Other Functions

• Coach users on the installation and use of company provided technology hardware and software.
• Research issues and/or interact with co-workers to find solutions.
• Recommend improvements to the IT Service Desk operations, standards, and procedures.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
• Preference may be given to those pursuing a degree in Management Information Systems (MIS) or Computer Science.
• This position has been evaluated in accordance with the Americans with Disabilities Act.
• Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it.
• Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Unique Residence Requirements

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Unique residence requirements are listed in each job posting, please review closely for details.

Our current footprint includes:

• Connecticut
• Delaware
• Florida
• Georgia
• Illinois
• Indiana
• Iowa
• Kentucky
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Missouri
• Nebraska
• New Hampshire
• North Carolina
• Ohio
• Pennsylvania
• South Carolina
• Tennessee
• Texas
• Virginia
• West Virginia
• Wisconsin

Recruitment & Diversity

Encova Insurance is an EOE/E-Verify employer.

Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential. Through connection, character and competence, we build trusting relationships with associates, agents and policyholders to achieve excellent results. Through our collaborative team structure we find professional and personal growth. We never stop learning and always seek to improve ourselves. At Encova, we know that inclusion and belonging foster our competitive edge by giving voice to every individual's unique talent and perspective; and we believe that when a condition of equity exists, all associates can contribute to the fullest extent of their knowledge, skills and ability.

What You Can Expect From Us

• Competitive compensation
• An introduction to the insurance industry through authentic work experiences
• Networking opportunities with industry professionals
• Flexible start and end dates
• Community involvement and volunteer opportunities
• Through our collaborative team structure, we find professional and personal growth.
• We never stop learning and always seek to improve ourselves.
• Our commitment to growth makes us a winning organization and an ideal place for interns.