Intern, Service Desk Analyst

Encova Insurance; Charleston (WV); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Encova Insurance is offering a Summer 2027 Internship for an Intern, Service Desk Analyst in Columbus, OH or Charleston, WV. This full-time summer program requires 40 hours per week with a hybrid in-office schedule. You must be enrolled and have completed at least 60 credit hours; MIS or CS majors are preferred.

Pay is $22.00 per hour. The internship exposes you to Service Desk activities, UNIX and Storage Administration, Network and Server Administration, and VoIP.

Qualifications

• Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
• Preference may be given to MIS or CS degrees.

Responsibilities

• Respond to incoming user phone calls and walk-up requests.
• Provide first-level support for technology hardware and software issues.
• Troubleshoot issues to resolution or escalate per procedures.
• Triaging incidents and routing to the correct support team.
• Document interactions and resolutions in the ticketing system.
• Follow up with IT users on issue status and completion.

Education

60 credit hours completed

Job description

Encova Insurance will have a need for an Intern, Service Desk Analyst for our Columbus, Ohio or Charleston, West Virgina locations.

This is a full-time summer internship for Summer 2027 Internship Program and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need. You will have the option to work a hybrid schedule with days in office each week.

Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.

Pay=$22.00 per hour

Encova Insurance has again been recognized as a RISE Elite Top 50 internship program, making this our sixth year in a row! Rising Insurance Star Executives (RISE) is the voice of young professionals who are looking for ways to share their innovative ideas and spread a new message about who the insurance industry is. As an intern at Encova Insurance you will be part of a dynamic, results-driven team and learn to manage real world situations alongside Encova associates. Our successful internship program attracts students from across our region and our diverse opportunities ensure that our interns are provided with a wide range of learning possibilities!

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:

The Intern, Service Desk Analyst will be exposed to all facets of our organization's Infrastructure and Operations Department.They will spend time on the Service Desk answering the phone, work with the Service Desk Analysts in problem resolution and hardware and software installation.The Intern, Service Desk Analyst will be exposed to UNIX and Storage Administration, Network Administration, Server Administration, and Voice Over IP (VoIP) Administration.The position will also work on general Infrastructure management and administration, and on tasks related to IT Asset Management, IT Project Management and Service Desk Management.

This is a full-time summer internship and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need.

ESSENTIAL FUNCTIONS:

• Respond to incoming user phone calls and walk-up requests.
• Provide First-level support of various technology hardware and software issues and requests.
• Troubleshoot technology issues to resolution or escalate in accordance with defined procedures.
• Triaging incoming incidents and requests then routing to appropriate support team.
• Document user interactions, actions taken, and resolutions within the ticketing management system.
• On behalf of IT users, follow up with support teams regarding the status and expected completion of incidents and requests.
• Follow up with IT users to gather more information, confirm their issue was resolved, or ensure the requested service was provided.

OTHER FUNCTIONS:

• Coach users on the installation and use of company provided technology hardware and software.
• Research issues and/or interact with co-workers to find solutions.
• Recommend improvements to the IT Service Desk operations, standards, and procedures.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
• Preference may be given to those pursuing a degree in Management Information Systems (MIS) or Computer Science.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.

What you can expect from us

An internship at Encova is a great way to jump-start your career. Our award-winning, structured summer intern program offers:

• Competitive compensation

• An introduction to the insurance industry through authentic work experiences

• Networking opportunities with industry professionals

• Flexible start and end dates

• Community involvement and volunteer opportunities

Through our collaborative team structure, we find professional and personal growth. We never stop learning and always seek to improve ourselves. Our commitment to growth makes us a winning organization and an ideal place for interns.

Encova Insurance is an EOE/E-Verify employer.

#LI-Hybrid