IT Service Desk III

TEK Systems; Alabama; On-site; USD 34,000 - 49,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEK Systems seeks a contract on-site Help Desk Technician in Goodyear, AZ, to maintain and troubleshoot end-user equipment in a warehouse setting. The role involves supporting PCs, printers, RF devices, and scanners, with varying shifts during ramp-up and peak periods.

Candidates must be flexible for schedule changes, including occasional weekend work. The contractor will liaise with IT leadership and external clients to resolve outages and improve resources efficiency.

Qualifications

• Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment.
• Warehouse experience supporting end-use equipment.

Responsibilities

• Identify, triage, prioritize and resolve Level 2 & 3 Incidents within our Service Level Agreement, including after-hours outages.
• Perform installation, upgrades, maintenance, basic troubleshooting and repair of desktop computers, mobile devices, scanners, network equipment, printers, and phones.
• Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams and the client regarding projects and outages.
• Prioritize workload and projects to ensure timely completion within established timeframes.
• Ensure systems operate efficiently and escalate issues to leadership/technical teams when needed.
• Present professionalism and stay composed under pressure in high-priority situations.

Skills

Help desk support

Help desk

Service desk

Support

Troubleshooting

Customer service

Helpdesk troubleshooting

Zebra

RF Devices

Handhelds

Job description

Description

From 9/27 to 10/9 they will work dayshift to train from 6am - 2:30pm M-F. Then during ramp up will work 7pm-1:30am, and finally during Peak starting on 11/23 they will take on normal schedule M-F 7pm-5:00am MST

Candidates need to be flexible as shift will vary to align with production schedule. such as potential weekend work on ad-hoc occasions, but not on a scheduled basis

Maintain and troubleshoot end-user equipment including PCs, printers, RF devices, and scanners within a warehouse environment and ensures all IT Systems are operating as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned

25% Identify, triage, prioritize and resolve Level 2 & 3 Incidents within our Service Level Agreement, which includes responding to high priority outages outside of normal business hours.

25% Perform installation, upgrades, maintenance, basic troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment.

10% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical projects, problems and outages.

10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes.

10% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand.

5% Makes technical recommendations to executive operational leadership regarding problems, projects and releases.

5% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions

Skills

Help desk support, Help desk, Service desk, Support, Troubleshooting, Customer service, Helpdesk troubleshooting, Zebra, RF Devices, Handhelds

Top Skills Details

Help desk support,Help desk,Service desk,Support,Troubleshooting,Customer service,Helpdesk troubleshooting,Zebra,RF Devices,Handhelds

Additional Skills & Qualifications

- Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment

- Warehouse experience supporting end-use equipment

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Goodyear, AZ.

Pay and Benefits

The pay range for this position is $30.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Goodyear,AZ.

Application Deadline

This position is anticipated to close on Sep 7, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.