Help Desk Support

TEKsystems; Westlake (OH); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance

Disability Insurance

Health Spending Account

Paid Time Off

Job summary

TEKsystems in Westlake, OH is seeking an Intermediate IT Support professional to join our contract team. You will answer calls on the IT support line, create service tickets, and help users solve hardware and software issues across a hybrid work environment.

You''ll respond to incidents via TopDesk, provide updates every 24-36 hours, and escalate when needed. The role requires strong customer service skills and familiarity with common IT tools and platforms.

Qualifications

• Community college or equivalency required.
• Ability to troubleshoot user computer hardware following profession best practices.
• IOS/Android knowledge beneficial
• Possess an extensive knowledge of Microsoft Office and Office like Microsoft Applications and Operating Systems experience beneficial in JDE, AX, SFDC, Qlik, Excel Macros
• COMPTIA+ preferred

Responsibilities

• Answer calls, create service tickets, and assist users to solve problems.
• Respond to incidents via TopDesk, update users every 24-36 hours, and close tickets within 24 hours of resolution.
• Set up desktops, notebooks, and printers; troubleshoot OS/app errors.
• Set up and repair cell phones; track assets and distribute equipment.
• Provide general IT support as assigned by IT Management.

Skills

Troubleshooting

Ticketing system

Customer service

Phone support

Network analysis

Education

Community College or equivalency

Tools

Jira

Server administration

Cisco networking

Fortinet

Job description

IT support line

Answer all calls on the IT support line, create service tickets and assist users to solve their problems. Escalate issues to other specialists within the group as required.

IT Support via TopDesk

Respond to all incidents and work requests as received via incident management tickets. Respond to end user within 12 hours and resolve incidents as expediently as possible. Provide users with an update every 24-36 hours for lingering tickets. Close tickets within 24 hours of a resolution with the appropriate information and time spent on the incident.

Computer / Printer setup

Setup new Desktops, Notebooks and Printers. Trouble shoot application errors, viruses, and Operating System issues. Transfer and elevate incidents to manufacturers or suppliers in a timely manner.

Cell Phones

Setup new units, repair or replace troubled units. Track the asset and maintain programs to distribute and display

General IT support

As assigned by IT Management. AD/App MACDs as accessible to this individual. Unpacking, moving and disposing of IT hardware and equipment

Qualifications/Competencies

• Community College or equivalency required.
• Ability to troubleshoot user computer hardware following profession best practices
• IOS/Android knowledge beneficial
• Possess an extensive knowledge of Microsoft Office and Office like Microsoft Applications and Operating Systems experience beneficial in JDE, AX, SFDC, Qlik, Excel Macros,
• Experience with networking protocols and solutions especially Cisco/HP/Fortinet would be beneficial
• COMPTIA+ preferred

Working conditions

• 40 hours per week, Monday to Friday, 8:30AM to 4:30PM EST.
• Schedule changes must receive prior approval to accommodate support windows.
• Some evening and weekend work may be required.
• Ability to lift and move hardware/packages up to 20kgs.
• Some weekend or after-hours work required from time to time.
• Limited to no travel expectations.

Skills

ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone support, jira, server administrator, network analysis, comptia

Top Skills Details

ticketing system,customer service oriented,Troubleshooting,Service desk,Help desk,Phone support

Additional Skills & Qualifications

• COMPTIA+ is nice to have
• Jira is their ticketing system-nice to have
• Being able to support the west coast on their time as well

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Westlake, OH.

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Westlake,OH.

Application Deadline

This position is anticipated to close on Aug 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.