Client Service Engineer II — Windows & AD Support (Flexible)

Rehmann; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Rehmann is seeking a Client Service Engineer II to join our technology team. You will serve as a frontline technical resource providing remote support, troubleshooting complex issues, and delivering an outstanding customer experience.

The ideal candidate has strong technical skills with Microsoft technologies, Active Directory, and VMware, plus excellent communication and collaboration in a fast-paced environment.

Qualifications

• 2+ years of customer service experience.
• 3+ years of hands-on experience supporting Microsoft technologies, VMware, or related technical environments.
• Experience troubleshooting desktop, server, network, and user access issues.
• Strong written and verbal communication skills.
• Excellent analytical and troubleshooting abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to delivering exceptional customer service

Responsibilities

• Serve as a primary point of contact for technical support requests.
• Document service requests, troubleshooting efforts, and resolutions.
• Diagnose and resolve issues related to Windows, Active Directory, Microsoft 365, Exchange, VPN, and WAN.
• Escalate complex issues while owning the customer experience.
• Install, configure, and support software applications, updates, patches, and system components.
• Provide guidance and support for clients and third-party vendors.
• Participate in a 24x7 rotational on-call schedule.
• Contribute to continuous improvement initiatives and team knowledge sharing.
• Maintain service levels that meet or exceed client expectations

Skills

Customer service

Communication

Analytical thinking

Problem solving

Team collaboration

Time management

Education

High school diploma

Associate degree preferred

Tools

Windows admin

Active Directory

Microsoft 365

VMware

VPN

Job description

Rehmann is seeking a Client Service Engineer II to join our technology team. You will serve as a frontline technical resource providing remote support, troubleshooting complex issues, and delivering an outstanding customer experience.

The ideal candidate has strong technical skills with Microsoft technologies, Active Directory, and VMware, plus excellent communication and collaboration in a fast-paced environment.