IT Service Desk Engineer — Automation & Onboarding Focus

Greenhouse Software, Inc.

San Francisco (CA)

On-site

USD 95,000 - 120,000

Full time

38 hours ago

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Job summary

Nscale is hiring a Service Desk Engineer to deliver high-quality IT support for our global employee base from our San Francisco office. You will handle onboarding, device provisioning, and workplace technology, while driving automation and knowledge management projects with minimal direction.

The role balances hands-on problem solving with improvement work, collaborating with Platforms, Security and People teams to deliver cross-functional improvements and measurable impact on ticket deflection

Qualifications

3+ years in IT support, desktop support or technology operations.
Demonstrated ability to own improvement projects independently.
Practical scripting or automation experience (PowerShell, Python or Bash).
Strong Windows and macOS troubleshooting experience.
Experience with endpoint-management tools (JumpCloud, Intune, Jamf or Kandji).
Experience with ITSM platforms such as Jira Service Management, ServiceNow or Servicely.
Experience supporting SSO, MFA and joiner/mover/leaver processes.
Experience supporting Google Workspace or Microsoft 365.

Responsibilities

Provide remote and in-person IT support across hardware, software, connectivity and access issues.
Manage incidents and service requests through our ITSM platform, meeting SLAs.
Resolve Level 1–2 issues and escalate complex platform, infra or security problems.
Own improvement projects end-to-end, 25–35% of the role.
Build and maintain automation for support workflows.
Onboard, offboard and manage device provisioning and access.
Support workplace tech including meeting rooms and conferencing.