Customer Service Representative

The HT Group; Rochester (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

The HT Group is seeking a Customer Service Representative in Rochester, MN to act as the primary point of contact for clients, coordinate service requests, dispatch technicians, and provide administrative support for efficient daily operations.

You will handle calls, emails, and tickets, maintain accurate records, and support procurement and vendor coordination in a technology-focused environment.

Qualifications

• Previous customer service, dispatching, administrative, or help desk experience.

Responsibilities

• Answer incoming customer calls, emails, and service requests while delivering exceptional customer service.
• Create, prioritize, and manage service tickets within the company's ticketing system.
• Coordinate technician schedules and dispatch field staff based on customer needs and service priority.
• Maintain accurate customer records, perform data entry, and support administrative workflows.
• Assist with procurement activities, vendor coordination, and preparing customer quotes for products and services.

Skills

Customer service

Communication

Organizational skills

Multitasking

Tools

Microsoft Office

CRM systems

Ticketing systems

Job description

Customer Service Representative (BH-20464)

Location Rochester, United States Sector Call Centre & Customer Service Salary 35,000.00 US to 45,000.00 US per annum

The HT Group has an IT Services client in Rochester, MN looking for a Customer Service Representative who is organized, customer-focused, and detail-oriented to serve as the primary point of contact for clients while coordinating service requests, dispatching technicians, and providing administrative support to ensure efficient daily operations.

Responsibilities:

• Answer incoming customer calls, emails, and service requests while delivering exceptional customer service.
• Create, prioritize, and manage service tickets within the company's ticketing system.
• Coordinate technician schedules and dispatch field staff based on customer needs and service priority.
• Maintain accurate customer records, perform data entry, and support administrative workflows.
• Assist with procurement activities, vendor coordination, and preparing customer quotes for products and services.

Requirements:

• Previous customer service, dispatching, administrative, or help desk experience.
• Strong communication, organizational, and multitasking skills.
• Proficiency with Microsoft Office and the ability to quickly learn CRM and ticketing systems.
• Experience in an IT, MSP, or technology environment is a plus.