IT Service Desk & Client Liaison

Entre Technology Services, LLC; Billings (MT); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full benefits

Job summary

Entre Technology Services, LLC in Montana seeks a Service Desk Associate to provide onsite and remote IT support for diverse clients. You will answer calls, triage tickets, maintain client data, and ensure timely updates and high levels of client satisfaction.

Ideal candidates have a High School Diploma/GED, strong customer service and communication skills, and the ability to multi-task in a fast-paced environment. Full benefits are provided for permanent, full-time staff.

Qualifications

• Proven track record of excellent customer service.
• Strong communication and organizational skills.
• Ability to multi-task in fast-paced environment.

Responsibilities

• Answer incoming phone calls for Service Desk.
• Triage service tickets to point of assignment.
• Maintain client contact information and ticket details.
• Monitor Service Team board and assign tickets to resources.
• Serve as the first point of contact on client issues and provide status updates.
• Assist with improving customer service, perception and client satisfaction.
• Support ticketing processes and dispatch, escalating as needed.
• Follow up with clients to verify final resolution and satisfaction.

Skills

Customer service

Verbal & written communication

Organization skills

Multi-tasking

Education

High School Diploma/GED

Job description

Entre Technology Services, LLC in Montana seeks a Service Desk Associate to provide onsite and remote IT support for diverse clients. You will answer calls, triage tickets, maintain client data, and ensure timely updates and high levels of client satisfaction.

Ideal candidates have a High School Diploma/GED, strong customer service and communication skills, and the ability to multi-task in a fast-paced environment. Full benefits are provided for permanent, full-time staff.