IT Service Desk Associate I – User & Hardware Support

Hyundai Autoever America; West Point (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

Hyundai AutoEver America seeks a Service Desk Rep I in West Point, GA. Provide initial employee IT support via phone, email, messaging apps, and walk-up requests. Troubleshoot software and hardware on laptops, desktops, tablets, and smartphones; log tickets and escalate when needed.

Full-time role requiring mobility to work at user desks and resolve issues quickly. Entry-level candidates welcome. The role operates in a 24/7 facility with multiple shifts and opportunities to grow within Hyundai

Qualifications

• Basic understanding of networking concepts and Windows operating systems.
• Strong troubleshooting and logical problem‑solving skills.
• Proficiency with Microsoft Office and basic knowledge of Microsoft Exchange.
• Ability to multitask, prioritize incoming requests and work effectively both independently and in a team environment.

Responsibilities

• Provide desk‑side and remote technical support to users across departments and building locations.
• Manage assigned tasks and timely respond to, document, and process Helpdesk tickets using ITSM or other approved systems.
• Install, configure, maintain, and troubleshoot PCs, laptops, networked printers and related peripherals.
• Perform system imaging and related administration for PCs, laptops, scanners, and other networked devices as assigned.
• Open, update, and close incidents in ITSM or other Helpdesk applications, ensuring accurate history and resolution notes.
• Backup and restore user profiles and data in accordance with established procedures.
• Follow asset naming and labeling standards and register IT assets in the asset management system.

Skills

Basic networking concepts

Windows operating systems

Troubleshooting

Microsoft Office

Customer service

Education

High School diploma

Job description

Hyundai AutoEver America seeks a Service Desk Rep I in West Point, GA. Provide initial employee IT support via phone, email, messaging apps, and walk-up requests. Troubleshoot software and hardware on laptops, desktops, tablets, and smartphones; log tickets and escalate when needed.

Full-time role requiring mobility to work at user desks and resolve issues quickly. Entry-level candidates welcome. The role operates in a 24/7 facility with multiple shifts and opportunities to grow within Hyundai