IT Service Desk Associate I

The University of North Georgia; Dahlonega (GA); On-site; USD 56,506,000 - 62,150,000; Full time

Job summary

The University of North Georgia (UNG) is seeking a Service Desk Representative I to support a busy IT help desk on the Dahlonega campus. The role involves greeting users, diagnosing basic IT issues, and coordinating with other IT groups to ensure timely, user-friendly resolutions.

Candidates should have an Associate's degree and at least one year of customer service plus IT troubleshooting experience. Strong communication, organization, and willingness to learn are essential.

Qualifications

• Associates Degree required.
• One year of customer service experience.
• One year of general IT troubleshooting & resolution.

Responsibilities

• Handle high volumes of inbound/outbound calls, walk-in support, or email correspondence.
• Follow established troubleshooting methodologies and maintain records in the ITSM system.
• Collaborate with IT units to ensure consistent best practices and campus-wide support.
• Identify training needs and assist with knowledge base and online service catalog updates.
• Pursue professional development in IT through education, training, and certifications.

Skills

ITIL standards

Incident management

Windows/MacOS

PC networking

Desktop/mobile systems

Verbal communication

Customer focus

Time management

Multi-tasking

Lift 50 lbs

Education

Associate's degree

Tools

ITSM tools

Job description

The University of North Georgia (UNG) is seeking a Service Desk Representative I to support a busy IT help desk on the Dahlonega campus. The role involves greeting users, diagnosing basic IT issues, and coordinating with other IT groups to ensure timely, user-friendly resolutions.

Candidates should have an Associate's degree and at least one year of customer service plus IT troubleshooting experience. Strong communication, organization, and willingness to learn are essential.