IT Help Desk Associate — Part-Time, Frontline Support

University of Georgia; Athens (GA); On-site; USD 22,000 - 26,000; Part time

Job summary

The University of Georgia is seeking an IT Professional Assistant (PT) to join the EITS-Client Services team. This public-facing role delivers first-tier technical support to faculty, staff, and students via phone, chat, tickets, and in-person visits.

The position is part-time, on-site in the Athens area, with mandatory Sunday hours. Candidates should have a 2-year degree or professional certificate and strong communication and problem-solving skills. Non-benefits eligible, with TRS retirement.

Qualifications

• Requires technical knowledge in IT acquired through an apprenticeship, a 2-year degree, or professional certificate.
• Excellent written and verbal communication skills.
• Strong critical thinking skills.

Responsibilities

• Provide 1st-tier technical support for faculty, staff, and students.
• Escalate complex issues to higher tier consultants.
• Maintain and update internal knowledge resources and documentation.
• Participate in public outreach events.

Skills

Front-end Tier One support

IT knowledge

Communication skills

Critical thinking

Education

Two-year degree or professional certificate

Job description

The University of Georgia is seeking an IT Professional Assistant (PT) to join the EITS-Client Services team. This public-facing role delivers first-tier technical support to faculty, staff, and students via phone, chat, tickets, and in-person visits.

The position is part-time, on-site in the Athens area, with mandatory Sunday hours. Candidates should have a 2-year degree or professional certificate and strong communication and problem-solving skills. Non-benefits eligible, with TRS retirement.