West Coast IT Service Desk Lead

Slope; Costa Mesa (CA); On-site; USD 99,000 - 130,000; Full time

Job summary

Anduril Industries on the West Coast is seeking a Lead IT Service Desk to oversee operations, ensure consistent service delivery, and manage escalations across regional sites. You will lead process development, documentation, and cross-team coordination to maintain high operational readiness.

The role requires strong IT service desk leadership, multi-OS troubleshooting, and travel up to 10%. US Secret Clearance may be required for the position.

Qualifications

• 3+ years in IT support or service desk with lead or advanced role.
• Experience implementing and adhering to IT support processes/policies.
• Proficiency with Windows, macOS, and Linux.

Responsibilities

• Develop and maintain standardized IT service desk processes for regional sites.
• Provide advanced troubleshooting and coaching for regional teams.
• Plan readiness for new regional offices including onboarding readiness.

Skills

IT service desk leadership

SLA management

Cross-platform support

Troubleshooting

Education

Associate's or Bachelor's degree

Tools

Jira Service Management

Job description

Anduril Industries on the West Coast is seeking a Lead IT Service Desk to oversee operations, ensure consistent service delivery, and manage escalations across regional sites. You will lead process development, documentation, and cross-team coordination to maintain high operational readiness.

The role requires strong IT service desk leadership, multi-OS troubleshooting, and travel up to 10%. US Secret Clearance may be required for the position.