IT Service Desk Specialist II: Escalation & Asset Mgmt

Aequor; Englewood (CO); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Aequor in Colorado is seeking an IT Service Desk Analyst II to provide technical support to end users, troubleshoot Windows, macOS, and enterprise apps, and serve as escalation point for complex issues. The role includes ITSM ticketing, asset management, and deployment support in a fast-paced environment.

You will work with Active Directory, Microsoft 365, Azure Entra ID, and security policies, assist in hardware rollouts, document processes, and collaborate with IT teams to improve reliability

Formación

• High school diploma or GED required.
• Minimum 3 years of IT support experience.
• Experience with ITSM tools such as Jira, ServiceNow, ServiceDesk Plus, FreshDesk, or similar.

Responsabilidades

• Provide technical support and resolve escalated IT issues from junior staff.
• Support Windows and macOS, and enterprise applications.
• Troubleshoot hardware, software, and network issues and escalate when needed.
• Manage IT service requests and incidents via ITSM system.
• Install, configure, and support desktops, peripherals, and mobile devices.
• Administer Active Directory and Microsoft 365, including user accounts and security policies.
• Assist in workstation setup, hardware deployments, and software rollouts.
• Maintain IT asset records and support inventory control and procurement.

Conocimientos

IT support

ITSM tools

Windows

macOS

Microsoft 365

Active Directory

Educación

High school diploma or GED

3 years IT support experience

Herramientas

Jira

ServiceNow

ServiceDesk Plus

FreshDesk

Descripción del empleo

Aequor in Colorado is seeking an IT Service Desk Analyst II to provide technical support to end users, troubleshoot Windows, macOS, and enterprise apps, and serve as escalation point for complex issues. The role includes ITSM ticketing, asset management, and deployment support in a fast-paced environment.

You will work with Active Directory, Microsoft 365, Azure Entra ID, and security policies, assist in hardware rollouts, document processes, and collaborate with IT teams to improve reliability