IT Service Desk Analyst I - Onboarding & Access Expert

YES! Communities; Denver (CO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Disability insurance

Competitive salary

Job summary

YES Communities in Denver, CO is hiring a Service Desk Analyst I to support onboarding, role changes, terminations, and access management across company systems. You will provision and troubleshoot user access, respond to service requests, and sometimes provide deskside support for office staff while keeping documentation up to date.

The role emphasizes organized, customer-focused work and independent prioritization, with opportunities to contribute to process improvements and automation.

Qualifications

• Experience in a Service Desk or IT support role preferred.
• Familiarity with user provisioning and access management processes.
• Strong written and verbal communication abilities.

Responsibilities

• Onboard, change roles, and terminate employee access across systems.
• Provision, modify, and remove user access for business apps.
• Troubleshoot accounts, permissions, and authentication issues.
• Respond to incidents and requests via ServiceNow.
• Provide occasional deskside support for office users.
• Maintain and improve SOPs and technical docs.
• Document work and communicate status updates clearly.
• Assist with process improvements and automation where appropriate.

Skills

Windows troubleshooting

Customer service

Written and verbal communication

Independently manage priorities

Documentation

Service Desk experience preferred

Identity/access management

Tools

ServiceNow

Microsoft 365

Microsoft Entra ID

Microsoft Intune

Samsung Knox MDM

PowerShell

Job description

YES Communities in Denver, CO is hiring a Service Desk Analyst I to support onboarding, role changes, terminations, and access management across company systems. You will provision and troubleshoot user access, respond to service requests, and sometimes provide deskside support for office staff while keeping documentation up to date.

The role emphasizes organized, customer-focused work and independent prioritization, with opportunities to contribute to process improvements and automation.