Onsite IT Service Desk Lead - Onboarding & Automation

PatientNow, Inc.; Greenwood Village (CO); On-site; USD 70,000 - 110,000; Full time

Job summary

PatientNow, Inc. is looking for a proactive IT Service Desk Manager to keep our people equipped, connected, and productive. You’ll manage onboarding through offboarding, device logistics, access, and responsive IT support from our Greenwood Village, CO office.

This onsite role focuses on asset tracking, account provisioning, migrations, vendor coordination, and securing operations for a distributed workforce.

Qualifications

• Experience in IT operations, IT support, or systems administration.
• Hands-on device provisioning and onboarding/offboarding.
• Strong troubleshooting and prioritization skills.
• Experience supporting a distributed or remote workforce.
• Familiarity with security practices.

Responsibilities

• Coordinate employee IT onboarding and offboarding with People Operations and hiring managers.
• Receive, configure, inventory, package, and ship laptops and other IT equipment; track deliveries, returns, repairs, and replacements.
• Provide timely, approachable support for hardware, software, account, and access needs; troubleshoot issues or route to the right partner.
• Provision and maintain employee accounts, application access, licenses, and permissions.
• Maintain accurate asset records, support documentation, onboarding checklists, and IT procedures.
• Plan and coordinate IT migration projects with clear communication and testing to minimize disruption.

Skills

Onboarding/offboarding

Asset management

Identity & access management

SaaS administration

Ticketing systems

Vendor coordination

Education

IT operations experience

Help desk / IT support

Systems administration exposure

Job description

PatientNow, Inc. is looking for a proactive IT Service Desk Manager to keep our people equipped, connected, and productive. You’ll manage onboarding through offboarding, device logistics, access, and responsive IT support from our Greenwood Village, CO office.

This onsite role focuses on asset tracking, account provisioning, migrations, vendor coordination, and securing operations for a distributed workforce.