IT Service Desk Analyst I – Access & Onboarding

Yes! Communities; Denver (CO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Annual bonus opportunity

Job summary

YES Communities, Inc. in Denver, CO is seeking a Service Desk Analyst I to support onboarding, role changes, terminations, and access management across company systems.

You will provision and troubleshoot user access, respond to service requests, and maintain documentation while providing occasional deskside support for office-based staff. The ideal candidate is organized, customer-focused, and capable of working independently while communicating effectively with teammates and stakeholders.

Qualifications

• Basic familiarity with Windows operating systems and troubleshooting.
• Strong problem-solving and customer service skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage priorities effectively.
• Attention to detail and commitment to documentation.
• Previous experience in a Service Desk, or IT support role preferred.
• Experience with user provisioning, access management, or employee onboarding/offboarding processes preferred.
• Familiarity with enterprise identity and device management platforms preferred.

Responsibilities

• Process new hire, employee change, and termination requests.
• Provision, modify, and remove user access across business applications and systems.
• Troubleshoot accounts, permissions, authentication, and access-related issues.
• Respond to incidents and service requests through ServiceNow.
• Provide occasional deskside support for office users.
• Maintain and improve SOPs, knowledge articles, and technical documentation.
• Document work performed and communicate status updates effectively.
• Assist with process improvements and automation opportunities where appropriate.

Skills

Windows OS troubleshooting

Customer service

Written and verbal communication

Independent work

Documentation

Service Desk experience

User provisioning & access management

Onboarding/offboarding processes

Enterprise identity management

Tools

ServiceNow

Microsoft 365

Microsoft Entra ID

Microsoft Intune

Samsung Knox MDM

PowerShell

Technical documentation & SOP development

Job description

YES Communities, Inc. in Denver, CO is seeking a Service Desk Analyst I to support onboarding, role changes, terminations, and access management across company systems.

You will provision and troubleshoot user access, respond to service requests, and maintain documentation while providing occasional deskside support for office-based staff. The ideal candidate is organized, customer-focused, and capable of working independently while communicating effectively with teammates and stakeholders.