Helpdesk Analyst II — Denver Onsite | Growth & Automation
The Savings Group
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Benefits offered by this job
Job summary
The Savings Group, including AUTOPAY and related brands, is seeking a Helpdesk Analyst II to provide first-level IT support from our Denver Tech Center location. You will handle tickets, diagnose issues, and support cloud, on-prem, and SaaS services to boost productivity.
Required: CompTIA A+ and Network+ certifications, 2–3 years of helpdesk experience, and strong knowledge of Active Directory, Microsoft 365, and Google Workspace. On-site role with competitive hourly pay and benefits.
Qualifications
- Education: High school diploma or equivalent experience.
- Experience: 2-3 years of Helpdesk experience.
- Knowledge of Active Directory, basic networking, PC hardware, and Google Workspace.
Responsibilities
- Respond to employee tickets within service level requirements.
- Assist IT department in planning and carrying out technical projects.
- Translate technical issues into understandable terms for employees.
- Install, modify, troubleshoot, and repair client computer hardware and software.
- Provision and configure users in Active Directory, Microsoft 365, and other services.
- Learn and assist with Python, PowerShell, and JavaScript projects to automate systems.
Skills
Education
Tools
Job description
The Savings Group, including AUTOPAY and related brands, is seeking a Helpdesk Analyst II to provide first-level IT support from our Denver Tech Center location. You will handle tickets, diagnose issues, and support cloud, on-prem, and SaaS services to boost productivity.
Required: CompTIA A+ and Network+ certifications, 2–3 years of helpdesk experience, and strong knowledge of Active Directory, Microsoft 365, and Google Workspace. On-site role with competitive hourly pay and benefits.
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