IT Service Desk Analyst — 12-Month Contract

Akkodis; Erie (Erie County); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Job summary

A tech staffing firm is seeking an IT Service Desk Analyst for a 12-month contract in Erie, PA. The ideal candidate will have strong customer service skills, tech-savvy nature, and the ability to effectively communicate over the phone. Requirements include an Associate’s or Bachelor’s degree in a related field or equivalent experience, two years of customer service experience, and exceptional communication skills. This role offers a pay range of $16-18/hr and includes various benefits for employees.

Qualifications

• Associate’s or Bachelor’s degree in Business, MIS, CIS or related field preferred; experience in lieu of a degree will also be considered.
• Two years’ customer service experience required.
• Exceptional verbal and written communications skills required.
• Tech savvy with the ability to learn new software and systems.

Responsibilities

• Provide high-level customer service and technical support.
• Communicate proficiently over the phone and assist users.
• Assist with IT-related issues.

Job description

A tech staffing firm is seeking an IT Service Desk Analyst for a 12-month contract in Erie, PA. The ideal candidate will have strong customer service skills, tech-savvy nature, and the ability to effectively communicate over the phone. Requirements include an Associate’s or Bachelor’s degree in a related field or equivalent experience, two years of customer service experience, and exceptional communication skills. This role offers a pay range of $16-18/hr and includes various benefits for employees.