Help Desk System Analyst [Must have OKTA, Crowd strike] - Atlanta, GA/On-Site

STI; Atlanta (GA); Presencial; USD 48 000 - 60 000; Tempo integral

Resumo da oferta

STI is seeking an experienced Help Desk System Analyst to support our Atlanta office. The ideal candidate will troubleshoot Windows 11, Active Directory, Microsoft O365, and laptop hardware while delivering exceptional customer service to staff across teams.

You will assist end-users locally and remotely, manage tickets, perform password resets, and support security tools like OKTA and CrowdStrike. Familiarity with AWS, SharePoint, Exchange Admin, and PowerShell scripting is a plus; strong

Qualificações

• 3+ years in technical support or help desk.
• Strong knowledge of Windows 11, AD, and O365.
• Ability to troubleshoot hardware/software and provide strong customer service.
• Located in Atlanta and able to come to the office daily.

Responsabilidades

• Respond to and resolve tickets for Windows 11, AD, O365, network, VPN, and RDP.
• Assist with password resets, PST file management, and Exchange Admin tasks.
• Provide hands-on and remote support for hardware, software, and IP phone systems.
• Document and track issues using a ticketing system.
• Use PowerShell for scripting and problem resolution.
• Support OKTA and CrowdStrike security tools.
• Maintain knowledge of AWS and SharePoint to assist users.
• Deliver excellent customer service via phone, email, and in person.

Conhecimentos

Windows 11

Active Directory

Microsoft O365

Customer Service

Problem Solving

Ticketing Systems

VPN

PowerShell

Formação académica

CompTIA A+

Microsoft Modern Desktop Administrator Associate

Ferramentas

OKTA

CrowdStrike

AWS

SharePoint

Exchange Admin

Microsoft Teams

Descrição da oferta de emprego

Help Desk System Analyst [Must have OKTA, Crowd strike]

Atlanta, GA/On-Site

12+ Months

Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.

Description

We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service.

Job Description

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment. You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home.

Job Responsibilities

• Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
• Assist users with password resets, PST file management, and Exchange Admin tasks.
• Provide hands‑on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
• Use ticket tracking systems to document, prioritize, and track user issues effectively.
• Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
• Support security and authentication tools such as OKTA and Crowdstrike.
• Maintain knowledge of AWS and SharePoint systems to assist users as needed.
• Deliver exceptional customer service to end-users via phone, email, and face‑to‑face interactions.
• Collaborate with IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications

• 3+ years of experience in a technical support or help desk role.
• Strong understanding of Windows 11, Active Directory, and Microsoft O365.
• Experience troubleshooting network connectivity, VPNs, and IP phone systems.
• Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
• Proficiency with ticket tracking systems and remote support tools.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
• Excellent communication and interpersonal skills to interact with users of varying technical expertise.
• Strong organizational skills and attention to detail in documenting issues and resolutions.