Service Desk Analyst

SunSource; Addison (IL); On-site; USD 45,000 - 70,000; Full time

Job summary

SunSource is seeking an on-site Helpdesk Analyst to support a large user base with Level 1/II responsibilities. You will manage Active Directory, Office 365, and print/server equipment while assisting with Okta 2FA, VPN, and network access.

Ideal candidates have an associate degree or equivalent and 2–5 years of hands-on helpdesk experience, with a proven work history showing reliability and teamwork in a fast-paced environment.

Qualifications

• 2 to 5 years of hands-on helpdesk experience in a large organization (3,000–4,000 users).
• Stable job history (minimum 15 months with a single employer).

Responsibilities

• Open/modify/close ServiceDesk requests using Jira.
• Manage Active Directory user and computer provisioning, password resets, and de-provisioning.
• Manage Office 365 licenses, Teams, OneDrive, and SharePoint provisioning and troubleshooting.
• Set up printers and peripherals; handle hardware/software installations and troubleshooting.
• Assist with 2FA/Okta setup and password resets; troubleshoot VPN/Wi‑Fi issues.

Skills

Multitasking

Education

Associate degree or equivalent

Tools

Active Directory

Office 365

Print Server

Okta

ServiceDesk/Jira

Job description

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

• Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.
• Steady Job History- (minimum 15 months experience with 1 employer)

Technical Skills

Active Directory-Admin Experience is required

• Adding new users/computers
• Passwords
• Deleting users from AD
• New hire account set up and de-provisioning experience.

Office 365 Experience- Admin Experience is required

• Working knowledge with Teams, One Drive and Share point
• Should know how to assign the license and recapture licenses
• Setting up new printers/peripherals
• Installation/set up
• Trouble shoot any issue.

Experience with Print Server

• Setting up/troubleshoot Hardware
• Experience with installing Software

Experience with 2 factor Authentication, preferably Okta

• Setting up
• Resetting Password
• VPN/Wi-Fi
• Setting up VPN/ Wi-Fi
• Trouble shoot VPN/Wi-Fi issues

Experience with ServiceDesk, preferably Jira

• Open/modify/close Service requests.

Soft Skills Multitasking

• Work well under pressure.
• Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy