IT Service Desk Analyst

Akkodis; Wilmington (DE); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

401K plan

commuter benefits

Job summary

Akkodis is seeking an IT Support Specialist for a 1-year contract to support our client in Wilmington, Delaware. The role involves hands-on onboarding/offboarding of employee equipment and providing end-user technical support for laptops, mobile devices, monitors, printers, and software such as Microsoft Outlook.

Documentation must be detailed and kept current in ServiceNow. Onsite work is required five days a week in Wilmington, with occasional travel to nearby locations.

Qualifications

• Hands-on experience onboarding/offboarding employee equipment.
• Experience supporting laptops, mobile devices, monitors, desktops, printers.
• Strong troubleshooting and ability to independently research issues.
• Experience using ServiceNow or similar ITSM/ticketing platform.
• Excellent documentation skills and attention to detail.
• Ability to take ownership of technical problems and escalate when needed.
• Broad knowledge of hardware, software, applications, and basic networking.
• MSIntune experience is a plus but not required.
• Onsite work in Wilmington five days per week.

Responsibilities

• Manage equipment onboarding and offboarding for employees.
• Provide hands-on support for laptops, mobile devices, docking stations, monitors, desktops, and peripherals.
• Troubleshoot hardware, software, Outlook, printing, and end-user tech issues.
• Manage 7-15 service tickets per day with real-time ServiceNow documentation.
• Troubleshoot and triage issues before escalation to specialized teams.
• Research unfamiliar issues using internal knowledge bases and resources.
• Assist with occasional equipment replacements and local IT support.
• Create technical documentation and share knowledge with the team.

Skills

Troubleshooting

Documentation

Ownership mindset

Onsite work

Hardware knowledge

Tools

ServiceNow

Microsoft Intune

Job description

Akkodis is seeking an IT Support Specialist for a 1-year contract job with a client in Wilmington, Delaware. This position requires hands-on experience managing employee equipment onboarding and offboarding, including laptops, mobile phones, docking stations, monitors, and desktops. The IT Support Specialist will also troubleshoot general hardware, software, Microsoft Outlook, printing, and end-user technology issues while maintaining detailed documentation in ServiceNow.

Rate Range: $30/hour to $32/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

IT Support Specialist job responsibilities include:

• Manage equipment onboarding and offboarding for employees, including preparing, configuring, deploying, recovering, replacing, and decommissioning end-user devices.
• Provide hands-on support for laptops, mobile phones, docking stations, monitors, desktops, printers, and related peripherals.
• Troubleshoot hardware, software, Microsoft Outlook, printing, application, and general end-user technology issues.
• Manage approximately 7-15 service tickets per day and maintain detailed, real-time documentation in ServiceNow.
• Perform thorough troubleshooting and triage before escalating issues to specialized technical teams.
• Research unfamiliar issues using internal knowledge bases, technical documentation, AI, and other available resources.
• Assist with occasional equipment replacements and IT support at nearby retail and plant locations.
• Create technical documentation, share knowledge, and assist other members of the support team.

Desired Qualifications:

• Hands-on experience managing employee equipment onboarding and offboarding.
• Experience supporting laptops, mobile devices, docking stations, monitors, desktops, printers, and related peripherals.
• Strong troubleshooting and triage skills with the ability to independently research and resolve technical issues.
• Experience using ServiceNow or a similar ITSM/ticketing platform.
• Strong documentation skills and attention to detail.
• Ability to take ownership of technical problems and determine when escalation is appropriate.
• Broad knowledge of hardware, software, applications, and basic networking.
• Systems administration experience is a plus.
• Microsoft Intune experience is a plus but not required.
• Ability to work onsite five days per week in Wilmington.
• Ability to occasionally travel to nearby retail or plant locations for onsite technical support.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers