On-Site Service Desk Pro: ServiceNow & End-User Support

Koniag Government Services; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Parental leave

Life insurance

Disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Job summary

Koniag IT Systems, LLC seeks a Service Desk Analyst to support our government customer in Washington, DC. The role focuses on Tier 1 technical support in an on-site environment, incident logging, triage, and customer service across hardware, software, and account management issues.

The ideal candidate will have hands-on ServiceNow experience, strong communication skills, and a commitment to precise ITSM record-keeping. Public Trust clearance is required for this role.

Qualifications

• High school diploma or GED required; degrees in IT field preferred.
• 1+ years in IT service desk, help desk, or end-user support role.
• Experience using ITSM ticketing platforms; ServiceNow preferred.
• Familiarity with Windows OS, Microsoft 365 apps, and enterprise desktop environments.

Responsibilities

• Serve as first point of contact for end users via walk-up, phone, email, and ticketing channels.
• Log, categorize, prioritize, and manage incidents in ServiceNow with accurate records.

Skills

Customer service

End-user support

Ticketing

Clear communication

Team collaboration

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

ServiceNow

Job description

Koniag IT Systems, LLC seeks a Service Desk Analyst to support our government customer in Washington, DC. The role focuses on Tier 1 technical support in an on-site environment, incident logging, triage, and customer service across hardware, software, and account management issues.

The ideal candidate will have hands-on ServiceNow experience, strong communication skills, and a commitment to precise ITSM record-keeping. Public Trust clearance is required for this role.