Client Systems Admin/Helpdesk Support

AMERICAN SYSTEMS; Colorado Springs (CO); On-site; USD 93,900 - 156,800; Full time

Job summary

AMERICAN SYSTEMS is seeking a Client Systems Admin/Helpdesk Support professional in Colorado Springs to provide Tier I/II system administration and help desk support for classified systems, troubleshoot issues, and ensure secure, reliable access.

Responsibilities include installing and maintaining servers/workstations, monitoring system health, updating documentation, and supporting RMF/JSIG/ATO processes. A TS/SCI clearance and Security+/A+/Net+ are required.

Qualifications

• Bachelor's degree required.
• 5-7 years of related experience preferred.
• US Citizenship required for clearance.
• TS/SCI clearance required.

Responsibilities

• Provide Tier I/II system administration and help desk support for classified and mission systems.
• Install, configure, maintain, and update servers, workstations, operating systems, and mission applications.
• Respond to user requests via phone, email, portal, and walk-in support with timely resolution and accurate ticket tracking.
• Monitor system health, performance, backups, and availability; identify issues and implement corrective actions to minimize downtime.
• Maintain and update technical documentation, SOPs, inventories, audit logs, and configuration records.
• Support cybersecurity/compliance activities by applying patches and assisting with vulnerability remediation per RMF/JSIG/ATO.

Education

Bachelor's degree

Security+/A+/Net+ certification

Job description

Client Systems Admin/Helpdesk Support

Location: US-CO-Colorado Springs

ID: 2026-4672

Category: IT / Cyber Security / Network Systems

Position Type: Full-Time

Remote: No

Clearance Required: Top Secret/SCI

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Responsibilities

• Provide Tier I/II system administration and help desk support for classified and mission systems, including troubleshooting hardware, software, account access, and connectivity issues.
• Install, configure, maintain, and update servers, workstations, operating systems, and mission applications in accordance with Government security and operational requirements.
• Respond to user requests through phone, email, portal, and walk-in support, ensuring timely resolution, accurate ticket tracking, and strong customer service.
• Monitor system health, performance, backups, and availability; identify issues proactively and implement corrective actions to minimize downtime and mission impact.
• Maintain and update technical documentation, SOPs, system inventories, audit logs, and configuration records to support continuity, compliance, and operational readiness.
• Support cybersecurity and compliance activities by applying patches, assisting with vulnerability remediation, following RMF/JSIG/ATO procedures, and escalating security incidents as required.

Qualifications

• Bachelor's degree and 5-7 years of related experience
• TS/SCI clearance
• Security+/A+/Net+ certification
• U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $93,900.00/Yr. - USD $156,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status