Healthcare IT Technician: Help Desk & Access Support

SGS Consulting

Lansing (MI)

In loco

USD 42.000 - 64.000

Tempo pieno

5 giorni fa

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Descrizione del lavoro

SGS Consulting is seeking an IT Technician to support customers by resolving semi-complex technical account and connectivity problems in a fast-paced environment. You will document incidents and requests to help identify recurring issues, work on semi-complex tasks within a technical or paraprofessional area, and escalate complex problems to other teams when needed.

This role requires 1–3 years of relevant experience, familiarity with ServiceNow ITSM, and basic Active Directory administration to

Competenze

1–3 years of successful experience in Access Management, Help Desk, Service Desk, or IT Support responsibilities.

Mansioni

Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
The IT Technician performs semi-complex work within technical or paraprofessional area.
Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
Documents and refers complex, unusual problems to other support teams.