IT Service Delivery Technician II – Collaborative IT Support

Acara Solutions, Inc.; Plymouth (MN); On-site; USD 45,000 - 47,000; Part time

Job summary

Acara Solutions in Plymouth, MN is seeking an IT Service Delivery Technician II to support and maintain IT hardware and software for office, manufacturing and engineering environments. You will assist local and remote associates via in-person, phone and email, following SOPs and contributing to knowledge base.

Ideal candidates have an associate degree and 1+ year experience with Windows 10/11, M365, AD, printers and basic networking.

Qualifications

• Associates Degree required.
• 1+ year experience with Windows 10/11, M365, and AD.
• Experience with Cisco IP phones and voicemail.

Responsibilities

• Provide IT hardware and software support across offices and remote sites.
• Build, configure and deploy desktops, laptops and peripherals.
• Troubleshoot issues using SOPs and knowledge base.
• Deliver excellent service to associates and meet SLAs.
• Assist with server installations, backups, networking, and software patches.
• Support local site and remote colleagues via ticketing system.

Skills

Windows 10/11

M365

Active Directory

Printers & devices

Remote troubleshooting

Cisco IP Phones

Teams

Mac hardware

CAD

SolidWorks

ERP & manufacturing

Education

Associates Degree

Tools

CAD

SolidWorks

Imaging tools

M365 Admin

Job description

Acara Solutions in Plymouth, MN is seeking an IT Service Delivery Technician II to support and maintain IT hardware and software for office, manufacturing and engineering environments. You will assist local and remote associates via in-person, phone and email, following SOPs and contributing to knowledge base.

Ideal candidates have an associate degree and 1+ year experience with Windows 10/11, M365, AD, printers and basic networking.