IT Service Delivery Technician II

Acara Solutions, Inc.; Plymouth (MN); On-site; USD 45,000 - 47,000; Part time

Job summary

Acara Solutions in Plymouth, MN is seeking an IT Service Delivery Technician II to support and maintain IT hardware and software for office, manufacturing and engineering environments. You will assist local and remote associates via in-person, phone and email, following SOPs and contributing to knowledge base.

Ideal candidates have an associate degree and 1+ year experience with Windows 10/11, M365, AD, printers and basic networking.

Qualifications

• Associates Degree required.
• 1+ year experience with Windows 10/11, M365, and AD.
• Experience with Cisco IP phones and voicemail.

Responsibilities

• Provide IT hardware and software support across offices and remote sites.
• Build, configure and deploy desktops, laptops and peripherals.
• Troubleshoot issues using SOPs and knowledge base.
• Deliver excellent service to associates and meet SLAs.
• Assist with server installations, backups, networking, and software patches.
• Support local site and remote colleagues via ticketing system.

Skills

Windows 10/11

M365

Active Directory

Printers & devices

Remote troubleshooting

Cisco IP Phones

Teams

Mac hardware

CAD

SolidWorks

ERP & manufacturing

Education

Associates Degree

Tools

CAD

SolidWorks

Imaging tools

M365 Admin

Job description

Job Title: IT Service Delivery Technician II

Location: Plymouth, MN

Employment Type: Temporary

Industry: Medical Device Development

Compensation: $33-34/hour

Schedule: 7:00am-5:00pm, flexible start/end time within range.

About the Opportunity:

The primary purpose of this position is to support and maintain all IT hardware and software; including desktops, laptops, printers, mobile devices, phones, peripherals and client software. Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates. Participates in the development of IT support processes, tools and documentation for company.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritizes both people and performance - where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do:

• Adheres to all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Provides support for client computing hardware and software.
• Builds, configures and deploys desktops, laptops and related peripherals
• Troubleshoots and resolves issues by utilizing Standard Operating Procedures
• Provides technical guidance and training to internal associates
• Provides outstanding service to our Associates and always exceed their expectations.
• Follows redeployment and disposal processes.
• Participates in ensuring that customer requests via the ticketing system are managed to closure.
• Delivers results in support of achieving the organization's Service Level Agreements and high customer satisfaction ratings.
• Participates in Knowledge Management activities by creating internal documentation and self-help articles in the knowledge base for use by IT Service Desk and Associates.
• May provide assistance to other IT functions such as performing server installations, back-ups, networking & telecom support and implementations, software patch deployments, etc.
• Provides support and backup coverage for other local site support teams as needed.

Job Requirements

What You'll Bring:

• Associates Degree
• Minimum of 1+ years of experience with:
  • Windows 10 & 11, M365
  • Windows 11 Imaging desktop and laptops
  • User and computer object management in Active Directory
  • Network printers and multi-function devices
  • Client-side networking and troubleshooting
  • Cisco IP desk phones and voicemail
  • Teams or similar web conferencing systems
  • Troubleshooting and resolving problems remotely
  • Experience with any of the following is valuable:
  • Current Mac hardware and OS X support
  • Engineering Design Tools: CAD, Solidworks, etc.
  • ERP and manufacturing

What Sets You Apart:

• Strong interpersonal skills
• Communicate effectively with people at all levels of the organization and have experience creating polished, comprehensive documentation.
• Practiced, logical approach to technical problem solving.
• Capable and willing to adapt to rapid changes.
• Ability to work from a ticket queue, prioritize well and manage time.
• Work effectively with local and remote team members.
• Communicate effectively with people of different backgrounds and levels of technical capability.
• Positive, customer support- focused attitude.

Additional Information:

• MVR Required - Ability to travel locally between sites, as needed.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.