Infrastructure Analyst II

Acara Solutions, Inc.; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Acara Solutions is seeking a systems-focused professional to support installation, configuration, operation, and maintenance of hardware, software, and related infrastructure. You will troubleshoot issues, perform routine maintenance, and help ensure reliable technology operations.

You will join a busy team within a global workforce solutions provider, contributing to projects, sharing knowledge, and coaching others while upholding security and internal controls.

Qualifications

• Ability to read and digest technical information.
• Experience communicating technical problems to management.
• Experience providing updates and statuses.
• Experience using ITSM platforms such as ServiceNow.

Responsibilities

• Resolve help desk escalations using diagnostic tools and identified solutions.
• Perform systems maintenance including patching, health checks, OS updates, and configuration management.
• Participate in technology projects, complete work orders and service requests, and support process improvements.
• Share knowledge and coach less experienced team members on processes and best practices.
• Follow security, regulatory, and internal control standards while escalating complex issues.

Skills

Technical Troubleshooting

Communication Skills

Documentation & Status Updates

Education

High School Diploma or GED

Tools

ServiceNow

Job description

• We're seeking a systems-focused professional to support the installation, configuration, operation, and maintenance of hardware, software, and related infrastructure.
• In this role, you'll troubleshoot technical issues, perform routine systems maintenance, contribute to team projects, and help ensure reliable, secure, and efficient technology operations.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do:

• Resolve help desk escalations and technical incidents by analysing issues, using diagnostic tools, and identifying appropriate solutions.
• Perform systems maintenance activities, including patching, health checks, operating system updates, change validation, and configuration management in line with established procedures.
• Participate in technology projects, complete work orders and service requests, and support continuous improvements to existing processes and procedures.
• Share knowledge and coach less experienced team members on processes and best practices.
• Follow organizational risk, regulatory, security, and internal control standards while escalating complex issues and completing scheduled evening responsibilities.

Job Requirements

What You'll Bring:

• High School Diploma or GED
• Minimum 4 years of experience in reading and digesting technical information.
• Minimum 4 years of experience in communicating technical problems to management.
• Minimum 4 years of experience in providing updates and statuses.
• Minimum 4years of experience in change scheduling tools and IT service management (ITSM) platforms ( ServiceNow

What Sets You Apart:

• Detail-oriented.
• Proven written and verbal communication skills.
• Strong customer focus, including ability to manage customer needs and multiple work priorities.
• Certifications or special training in related technologies.
• Strong customer focus, including ability to manage customer needs and multiple work priorities

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.