IT Service Delivery Manager - Remote & Reporting Focus

KNAPP North America; Kennesaw (GA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with employer match

Paid Vacation & Holidays

Tuition Reimbursement

Job summary

KNAPP North America is seeking a Service Delivery Manager in Kennesaw, GA to oversee IT support and manage service delivery. The role requires proficiency in databases, SQL, C++, and Java.

Key responsibilities include generating reports, coordinating updates, and managing customer interactions. The ideal candidate will have strong technical qualifications, excellent communication skills, and the ability to work in a dynamic environment. Enjoy competitive compensation and benefits, including remote work options.

Qualifications

• Technical qualifications in IT or related fields.
• Proficiency in managing databases and writing SQL queries.
• Understanding of programming languages like C++ and Java.

Responsibilities

• Ensure IT infrastructure support and address customer requests.
• Produce monthly reports summarizing incidents and service evaluations.
• Coordinate release updates and manage quality control.

Skills

Databases and SQL

Knowledge of C++ and Java

MS Office skills

Written and spoken command of English

Basic knowledge of automation technology

Education

Technical qualifications or comparable practical experience

Job description

KNAPP North America is seeking a Service Delivery Manager in Kennesaw, GA to oversee IT support and manage service delivery. The role requires proficiency in databases, SQL, C++, and Java.

Key responsibilities include generating reports, coordinating updates, and managing customer interactions. The ideal candidate will have strong technical qualifications, excellent communication skills, and the ability to work in a dynamic environment. Enjoy competitive compensation and benefits, including remote work options.