Remote IT Service Delivery Manager

Jones Lang LaSalle Incorporated; Charlotte (NC); On-site; USD 97,000 - 141,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

DailyPay access

Job summary

Jones Lang LaSalle Incorporated is hiring a Service Delivery Manager to lead IT service delivery for Work Dynamics accounts. You will oversee platform stability, incident response, change management, and performance reporting while coordinating with vendors and internal teams.

The role emphasizes client relationships, governance, and continuous improvement within a matrixed organization. Remote-friendly with consideration for Charlotte, NC-based accounts.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Responsibilities

• Deliver IT services aligned with SLAs and standards.
• Coordinate incident, problem, and change management activities to minimize downtime.
• Communicate with clients, account leadership, and internal teams to ensure alignment and visibility.
• Prepare and present regular reports on service performance and improvement initiatives.
• Mentor Technology Operations Specialists and support their development.
• Ensure compliance with cybersecurity and data protection requirements.

Skills

ITIL v4

Incident management

Change management

Vendor management

Stakeholder management

Communication skills

Project management

Education

Bachelor's degree in Information Technology or related field

Job description

Jones Lang LaSalle Incorporated is hiring a Service Delivery Manager to lead IT service delivery for Work Dynamics accounts. You will oversee platform stability, incident response, change management, and performance reporting while coordinating with vendors and internal teams.

The role emphasizes client relationships, governance, and continuous improvement within a matrixed organization. Remote-friendly with consideration for Charlotte, NC-based accounts.